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Resources for whānau
Categories: Mental Health, Wellbeing, Support, Crisis, For Family / Whānau
Families play an important role in the recovery journey of people experiencing mental illness.
SUPPORT FOR WHĀNAU / FAMILY

Families play an important role in the recovery journey of people experiencing mental illness. Whānau / Family can refer to anyone who supports or cares for a person experiencing mental illness. When someone you love is experiencing mental illness it can feel like an emotional rollercoaster and a challenge for you, your relationships and your family.


Acceptance, love and boundary setting can be pivotal in helping a loved one recover. Denial, disapproval, blame and judgement is likely to worsen the situation. As family / whānau there is a lot you can do to help. It’s important to keep your self-care as a priority in order do to your best for your loved one.  

We have outlined the main points to consider below. You can download a help-sheet with full details of each point:


  • Practice Self-Care
  • Resource yourself 
  • Be patient 
  • Stay in touch 
  • Be persistently kind 
  • Be positive 
  • Start conversations and not conflict 
  • Make sure you have resources 
  • Find a support network and keep it active
Help resources for parents, family and friends

Parent Help – 0800 568 856 for parents/whānau seeking support, advice and practical strategies on all parenting concerns. Anonymous, non-judgemental and confidential.

Family Services Helpline –  0800 211 211 for help finding (and direct transfer to) community based health and social support services in your area.

Skylight – 0800 299 100 for support through trauma, loss and grief; 9am–5pm weekdays.

Yellow Brick Road –  For families and whānau supporting a loved one who has a mental illness. Auckland 0800 732 825. Find other regions' contact details here.

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